Enterprise systems success : a measurement model
Gable, Guy G., Sedera, Darshana, & Chan, Taizan (2003) Enterprise systems success : a measurement model. In March, Salvatore T., Massey, Anne, & DeGross, Janice I. (Eds.) Twenty-Fourth International Conference on Information Systems, Dec. 14-17, Seattle, USA.
This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The model is empirically tested with survey data gathered from 27 public sector organizations that implemented SAP R/3 in the late 1990s. The study consists of an exploratory inventory survey (model building) to identify the salient success dimensions and measures, followed by a confirmatory weights survey, for testing model validity (model testing). Test results demonstrate the discriminant validity of the four dimensions, as well as their convergence on a single higher-order phenomenon: enterprise systems success (ESS). Criterion validity testing further demonstrates the additivity of the four dimensions of success, and the completeness of the resultant overarching, second-order measure of ESS.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Conference Paper|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
Past > Schools > School of Information Systems
|Copyright Owner:||Copyright 2003 (The Authors)|
|Deposited On:||14 Sep 2006|
|Last Modified:||29 Feb 2012 22:59|
Repository Staff Only: item control page