Enterprise systems success : a measurement model
Gable, Guy G., Sedera, Darshana, & Chan, Taizan (2003) Enterprise systems success : a measurement model. In March, Salvatore T., Massey, Anne, & DeGross, Janice I. (Eds.) Twenty-Fourth International Conference on Information Systems, Dec. 14-17, Seattle, USA.
This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The model is empirically tested with survey data gathered from 27 public sector organizations that implemented SAP R/3 in the late 1990s. The study consists of an exploratory inventory survey (model building) to identify the salient success dimensions and measures, followed by a confirmatory weights survey, for testing model validity (model testing). Test results demonstrate the discriminant validity of the four dimensions, as well as their convergence on a single higher-order phenomenon: enterprise systems success (ESS). Criterion validity testing further demonstrates the additivity of the four dimensions of success, and the completeness of the resultant overarching, second-order measure of ESS.
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|Item Type:||Conference Paper|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
|Copyright Owner:||Copyright 2003 (The Authors)|
|Deposited On:||14 Sep 2006 00:00|
|Last Modified:||29 Feb 2012 12:59|
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