The Use of Social Technology to Support Organisational Knowledge

Alqahtani, Fayez Hussain, Watson, Jason, & Partridge, Helen L. (2011) The Use of Social Technology to Support Organisational Knowledge. In Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. Business Science Reference, Hershey, PA, pp. 140-1164.

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In the current economy, knowledge has been recognized to be a valuable organisational asset, a crucial factor that aids organisations to succeed in highly competitive environments. Many organisations have begun projects and special initiatives aimed at fostering better knowledge sharing amongst their employees. Not surprisingly, information technology (IT) has been a central element of many of these projects and initiatives, as the potential of emerging information technologies such as Web 2.0 for enabling the process of managing organisational knowledge is recognised. This technology could be used as a collaborative system for knowledge management (KM) within enterprises. Enterprise 2.0 is the application of Web 2.0 in an organisational context. Enterprise 2.0 technologies are web-based social software that facilitate collaboration, communication and information flow in a bidirectional manner: an essential aspect of organisational knowledge management. This chapter explains how Enterprise 2.0 technologies (Web 2.0 technologies within organisations) can support knowledge management. The chapter also explores how such technologies support the codifying (technology-centred) and social network (people-centred) approaches of KM, towards bridging the current gap between these two approaches.

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ID Code: 47493
Item Type: Book Chapter
Keywords: Web 2.0, Knowledge management, Collaborative knowledge management systems, KM technology-centred approach,, KM people-centred approach
DOI: 10.4018/978-1-61350-168-9.ch008
ISBN: 9781613501689
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2012 IGI Global.
Deposited On: 07 Dec 2011 00:23
Last Modified: 27 Oct 2015 17:27

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