Monitoring identity of past, current and future : a performance management system perspective

Kim, Jai, Hatcher, Caroline A., & Newton, Cameron J. (2011) Monitoring identity of past, current and future : a performance management system perspective. In Asia-Pacific Researcher in Organization Studies 14th Biennial Conference (APROS 14), 29 November – 1 December 2011, Auckland, New Zealand.

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This paper seeks to explore how organisations can effectively use performance management systems (PMS) to monitor collective identities. The monitoring of relationships between identity and an influential PMS—the balanced scorecard (BSC)—are explored. Drawing from identity and management accounting literature, this paper argues that identity products, patternings and processes are commonly positioned, monitored and interpreted through the multiple perspectives and levels of the BSC.

Specifically, human, technical and organisational capital under the Learning and Growth perspective of the BSC can incorporate various identity measures that sustain the relative, distinctive and fluid nature of identities. The value of this research is to strengthen the theoretical grounds which position identity as an important dimension of organisational capital in PMS.

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ID Code: 47494
Item Type: Conference Paper
Refereed: Yes
Keywords: Organisational Identity, Identity Measurement, Organisational Identification, Performance Management System, Balanced Scorecard
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2011 [please consult the author]
Deposited On: 05 Dec 2011 22:47
Last Modified: 06 Feb 2012 22:22

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