Understanding business process models : the costs and benefits of structuredness

Dumas, Marlon, La Rosa, Marcello, Mendling, Jan, Maesaku, Raul, Reijers, Hajo A., & Semenenko, Natalia (2012) Understanding business process models : the costs and benefits of structuredness. In Advanced Information Systems Engineering, Lecture Notes in Computer Science, Springer, Gdańsk, Poland, pp. 31-46.

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Previous research has put forward a number of properties of business process models that have an impact on their understandability. Two such properties are compactness and(block-)structuredness. What has not been sufficiently appreciated at this point is that these desirable properties may be at odds with one another. This paper presents the results of a two-pronged study aimed at exploring the trade-off between compactness and structuredness of process models. The first prong of the study is a comparative analysis of the complexity of a set of unstructured process models from industrial practice and of their corresponding structured versions. The second prong is an experiment wherein a cohort of students was exposed to semantically equivalent unstructured and structured process models. The key finding is that structuredness is not an absolute desideratum vis-a-vis for process model understandability. Instead, subtle trade-offs between structuredness and other model properties are at play.

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23 citations in Scopus
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ID Code: 47510
Item Type: Conference Paper
Refereed: Yes
Keywords: process model, structuredness, understandability, empirical study, complexity metrics
DOI: 10.1007/978-3-642-31095-9_3
ISBN: 978-3-642-31094-2
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Springer-Verlag Berlin Heidelberg
Deposited On: 06 Dec 2011 22:50
Last Modified: 22 Jul 2014 01:09

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