Four facets of a process modeling facilitator

Rosemann, Michael, Hjalmarsson, Anders, Lind, Mikael, & Recker, Jan C. (2011) Four facets of a process modeling facilitator. In Galletta, Dennis & Liang, Ting-Peng (Eds.) Proceedings of the 32nd International Conference on Information Systems, Association for Information Systems, Shanghai International Convention Center, Shanghai, pp. 1-16.

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Business process modeling as a practice and research field has received great attention in recent years. However, while related artifacts such as models, tools or grammars have substantially matured, comparatively little is known about the activities that are conducted as part of the actual act of process modeling. Especially the key role of the modeling facilitator has not been researched to date. In this paper, we propose a new theory-grounded, conceptual framework describing four facets (the driving engineer, the driving artist, the catalyzing engineer, and the catalyzing artist) that can be used by a facilitator. These facets with behavioral styles have been empirically explored via in-depth interviews and additional questionnaires with experienced process analysts. We develop a proposal for an emerging theory for describing, investigating, and explaining different behaviors associated with Business Process Modeling Facilitation. This theory is an important sensitizing vehicle for examining processes and outcomes from process modeling endeavors.

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2 citations in Scopus
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ID Code: 47551
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Process modeling, facilitation, facilitator, business process modeling facilitation
ISBN: 9780615559070
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2011 [Please consult Authors]
Deposited On: 08 Dec 2011 23:56
Last Modified: 20 Jul 2017 22:08

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