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Characteristics of question format web queries: an exploratory study

Spink, Amanda H. & Ozmutlu, H. Cenk (2002) Characteristics of question format web queries: an exploratory study. Information Processing and Management, 38(4), pp. 453-471.

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Abstract

Web queries in question format are becoming a common element of a user’s interaction with Web search engines. Web search services such as Ask Jeeves, a publicly accessible question and answer (Q&A) search engine, request users to enter question format queries. This paper provides results from a study examining queries in question format submitted to two different Web search engines – Ask Jeeves that explicitly encourages queries in question format and the Excite search service that does not explicitly encourage queries in question format. We identify the characteristics of queries in question format in two different data sets: (1) 30,000 Ask Jeeves queries and (2) 15,575 Excite queries, including the nature, length, and structure of queries in question format. Findings include: (1) 50% of Ask Jeeves queries and less than 1% of Excite were in question format, (2) most users entered only one query in question format with little query reformulation, (3) limited range of formats for queries in question format, mainly "where", "what", or "how" questions, (4) most common question query format was "Where can I find........." for general information on a topic, and (5) non-question queries may be in request format. Overall, four types of user Web queries were identified: keyword, Boolean, question, and request. These findings provide an initial mapping of the structure and content of queries in question and request format. Implications for Web search services are discussed.

Impact and interest:

41 citations in Scopus
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24 citations in Web of Science®

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ID Code: 4756
Item Type: Journal Article
Keywords: information retrieval
DOI: 10.1016/S0306-4573(01)00042-5
ISSN: 0306-4573
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Information Retrieval and Web Search (080704)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2002 Elsevier
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 04 Aug 2006
Last Modified: 09 Jun 2010 22:33

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