Knowledge Management Issues and Practices: A Case Study of a Professional Services Firm
Nguyen, Tracey T., Smyth, Robert W., & Gable, Guy G. (2004) Knowledge Management Issues and Practices: A Case Study of a Professional Services Firm. In Elliot, Steve, Williams, Mary-Anne, Williams, Sue, & Pollard, Carol (Eds.) Fifteenth Australasian Conference on Information Systems, December 1-3, Hobart, Tasmania.
An exploratory and descriptive case study was conducted to discover knowledge management issues and practices in the Australian branch of an international professional services provider referred to as IPSF. Though the study has an operational emphasis, both macro and micro issues of knowledge management are considered; macro issues pertain to the creation of knowledge assets, while micro issues pertain to access, transfer and reuse of knowledge within the firm, and between the firm and its clients. The study takes a professional services provider-centric view. The data was gathered from interviews with IPSF staff. Interpretation focuses on gaps between the literature and observed practice.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Conference Paper|
|Keywords:||Knowledge management, professional services, case study|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2004 (please consult author)|
|Deposited On:||10 Aug 2006 00:00|
|Last Modified:||29 Feb 2012 13:08|
Repository Staff Only: item control page