The IT Consulting Process Through a Knowledge Management Lens
Gable, Guy G., Davenport, Thomas, Broadbent, Marianne, & Timbrell, Gregory T. (2004) The IT Consulting Process Through a Knowledge Management Lens. In Eighth Pacific Asia Conference on Information Systems, July 8-11, Shanghai, China.
The IT consulting process can be usefully examined through a knowledge management lens from multiple perspectives and levels. Knowledge transfer is crucial for successful consultant engagement and depends upon the conditions of client understanding and client involvement which need to be considered by both provider and purchaser of the service. The example of Enterprise Systems services shows the need for consultants to leverage knowledge for comparative advantage based in knowledge management strategy. Clients require a lifecycle-wide knowledge sourcing strategy, which is often effectively mediated by consultants. The study aims to combine these multiple levels and perspectives through integrative theory.
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|Item Type:||Conference Paper|
|Keywords:||Consultant Engagement, Enterprise Systems, Knowledge Management|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2004 (please consult author)|
|Deposited On:||10 Aug 2006|
|Last Modified:||29 Feb 2012 13:07|
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