Benchmarking academic libraries: An Australian case study
Robertson, Margaret M. & Trahn, Isabella (1997) Benchmarking academic libraries: An Australian case study. Australian Academic and Research Libraries, 28(2), pp. 126-141.
Queensland University of Technology (QUT) Library, using a process improvement concept of benchmarking, compared its acquisitions and cataloguing, document delivery and research support services with those of the University of New South Wales Library. The paper discusses experience and outcomes from the point of view of the benchmarking proposer and the partner. The results were a catalyst for change in some areas at QUT. Benchmarking places great demands on staff at both proposer and partner organisations to understand concepts and process and to provide information; an organisational framework is desirable for both proposer and partner. Questionnaire outlines are presented. Great care in interpreting information is necessary. The use of common output and performance measures facilitates benchmarking and continued development of these by academic libraries is essential for it to be a useful tool for process improvement.
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Keywords:||Benchmarking, Quality assurance, Organizational improvement|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700)|
|Divisions:||Current > QUT Faculties and Divisions > Division of Technology, Information and Learning Support|
|Copyright Owner:||Copyright 1997 (please consult author)|
|Deposited On:||07 Nov 2005|
|Last Modified:||11 Aug 2011 03:07|
Repository Staff Only: item control page