New Modes of Service Delivery in the Public Sector: Commercialising Government Services
Brown, Kerry A., Ryan, Neal F., & Parker, Rachel L. (2000) New Modes of Service Delivery in the Public Sector: Commercialising Government Services. International Journal of Public Sector Management, 13(3), pp. 206-221.
There is an international trend to contestability and marketisation in the delivery of public services. The underlying foundation of these trends is that competition results in improved outcomes such as greater efficiency, higher quality of service, a clearer focus on customers and better value for money. This paper examines an approach to the reform agenda that avoids the more dramatic responses of privatisation, corporatisation and large-scale contracting out while still focusing on achieving commercial principles in public sector service delivery. Commercialisation, in this context, provides a way of developing commercial arrangements yet maintains service delivery within the public sector and offers the possibility of retaining important social objectives.
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|Item Type:||Journal Article|
|Keywords:||Commercialisation, social justice, reform, service delivery|
|Subjects:||Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2000 Emerald Publishing|
|Copyright Statement:||Reproduced in accordance with the copyright policy of the publisher.|
|Deposited On:||22 Aug 2006|
|Last Modified:||05 Jan 2011 23:27|
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