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Revealing common attributes of organizational identities using performance measurement systems

Kim, Jai (2011) Revealing common attributes of organizational identities using performance measurement systems. In 25th Annual Australian and New Zealand Academy of Management Conference: The Future of Work and Organisations, 7 – 9 December 2011, Amora Hotel, Wellington, New Zealand.

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Abstract

Identity is unique, multiple and dynamic. This paper explores common attributes of organisational identities, and examines the role of performance management systems (PMSs) on revealing identity attributes. One of the influential PMSs, the balanced scorecard, is used to illustrate the arguments. A case study of a public-sector organisation suggests that PMSs now place a value on the intangible aspects of organisational life as well as the financial, periodically revealing distinctiveness, relativity, visibility, fluidity and manageability of public-sector identities that sustain their viability. This paper contributes to a multi-disciplinary approach and its practical application, demonstrating an alternative pathway to identity-making using PMSs.

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ID Code: 48238
Item Type: Conference Paper
Keywords: Performance Management, Performance Measurement, Professional Identities, Change Management, Balanced Scorecard
ISBN: 9781877040870
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2011 [please consult the author]
Deposited On: 25 Jan 2012 09:42
Last Modified: 25 Jan 2012 12:45

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