Purchaser-Provider Split In A Traditional Public Service Environment: Three Case Studies Of Managing Change

Ryan, Neal F., Parker, Rachel L., & Brown, Kerry A. (2000) Purchaser-Provider Split In A Traditional Public Service Environment: Three Case Studies Of Managing Change. Public Policy and Administration Journal, 9(1), pp. 206-221.


This paper examines case studies of purchaser-provider split in three public sector agencies in Queensland, Australia. The paper finds that these market arrangements coincided with organisational change within these agencies. Accordingly, it is difficult to establish a link between purchaser-provider split and the type of improvements that were achieved. Good management practices, improved communication techniques and the application of new technology were important instruments in achieving new efficiencies and improved client outcomes. The value of purchaser-provider split related mostly to its capacity to define outcomes, although developing these measures were also problematic with respect to transaction costs and their inability to measure qualitative outcomes. In addition, purchaser-provider split symbolised change within an organisation, and asserted a change in organisational culture. However, other tangible, operational benefits of purchaser-provider split are not obvious.

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ID Code: 4824
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Public Service, Purchaser, provider Split, Organizational Change
ISSN: 1749-4192
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2000 Sage Publications
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 23 Aug 2006 00:00
Last Modified: 05 Jan 2011 13:27

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