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#qldfloods and @QPSMedia: Crisis Communication on Twitter in the 2011 South East Queensland Floods

Bruns, Axel, Burgess, Jean E., Crawford, Kate, & Shaw, Frances (2012) #qldfloods and @QPSMedia: Crisis Communication on Twitter in the 2011 South East Queensland Floods. ARC Centre of Excellence for Creative Industries and Innovation, Queensland University of Technology, Brisbane QLD Australia.

Abstract

Social media, including Facebook and Twitter, played an important role in crisis communication at the height of the 2011 South East Queensland floods crisis (10-16 January). This report examines the role of the short-messaging system Twitter in disseminating and sharing crisis information and updates from state and local authorities as well as everyday citizens. We assess the overall use of Twitter, as well as that of the most important emergency service account, the Queensland Police’s @QPSMedia account.

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ID Code: 48241
Item Type: Report
Additional URLs:
Keywords: Social media, Crisis communication, Twitter, Queensland Police Services, South East Queensland Floods
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Media Studies (200104)
Divisions: Current > Research Centres > ARC Centre of Excellence for Creative Industries and Innovation
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Current > Schools > Journalism, Media & Communication
Copyright Owner: ARC Centre of Excellence for Creative Industries and Innovation, Queensland University of Technology
Copyright Statement: This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Australia License.
Deposited On: 24 Jan 2012 15:36
Last Modified: 24 Jan 2012 15:36

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