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Engaging new digital locals with interactive urban screens to collaboratively improve the city

Schroeter, Ronald (2012) Engaging new digital locals with interactive urban screens to collaboratively improve the city. In Grudin, J., Mark, G., & Riedl , J. (Eds.) Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work, Association for Computing Machinery, Hyatt Regency Bellevue, Seattle, pp. 227-236.

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      Abstract

      Local governments struggle to engage time poor and seemingly apathetic citizens, as well as the city’s young digital natives, the digital locals. This project aims at providing a lightweight, technological contribution towards removing the hierarchy between those who build the city and those who use it. We aim to narrow this gap by enhancing people’s experience of physical spaces with digital, civic technologies that are directly accessible within that space. This paper presents the findings of a design trial allowing users to interact with a public screen via their mobile phones. The screen facilitated a feedback platform about a concrete urban planning project by promoting specific questions and encouraging direct, in-situ, real-time responses via SMS and twitter. This new mechanism offers additional benefits for civic participation as it gives voice to residents who otherwise would not be heard. It also promotes a positive attitude towards local governments and gathers information different from more traditional public engagement tools.

      Impact and interest:

      13 citations in Scopus
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      ID Code: 48805
      Item Type: Conference Paper
      Keywords: Public screens, mobile media, locative media, place-based community engagement, mobile interaction, urban informatics
      DOI: 10.1145/2145204.2145239
      ISBN: 978-1-4503-1086-4
      Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
      Australian and New Zealand Standard Research Classification > TECHNOLOGY (100000) > COMMUNICATIONS TECHNOLOGIES (100500)
      Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > URBAN AND REGIONAL PLANNING (120500) > Community Planning (120501)
      Divisions: Current > Schools > School of Design
      Current > QUT Faculties and Divisions > Creative Industries Faculty
      Past > Institutes > Institute for Creative Industries and Innovation
      Copyright Owner: Copyright 2012 ACM
      Copyright Statement: Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee.
      Deposited On: 23 Feb 2012 08:28
      Last Modified: 30 May 2012 19:06

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