Context-aware methods for process modeling

Ploesser, Karsten & Recker, Jan C. (2011) Context-aware methods for process modeling. In Beckmann, Jason A. (Ed.) Business Process Modeling : Software Engineering, Analysis and Applications. Nova Publishers, Hauppauge, N.Y, pp. 117-134.

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Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods used in business process modeling do not yet consider this additional contextual information in their process designs. In this chapter, we describe our research towards innovative and advanced process modeling methods that include mechanisms to incorporate relevant contextual drivers and their impacts on business processes in process design models. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop these innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.

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ID Code: 48874
Item Type: Book Chapter
Keywords: process design, design science, context-awareness
ISBN: 9781619428003
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 Nova Publishers
Deposited On: 28 Feb 2012 22:30
Last Modified: 18 Oct 2015 16:14

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