Virtual worlds as a model-view approach to the communication of business processes models

Guo, Hanwen, Brown, Ross A., & Rasmussen, Rune K. (2012) Virtual worlds as a model-view approach to the communication of business processes models. In CEUR Workshop Proceedings, University of Gdansk, Poland.

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The improvement and optimization of business processes is one of the top priorities in an organization. Although process analysis methods are mature today, business analysts and stakeholders are still hampered by communication issues. That is, analysts cannot effectively obtain accurate business requirements from stakeholders, and stakeholders are often confused about analytic results offered by analysts. We argue that using a virtual world to model a business process can benefit communication activities. We believe that virtual worlds can be used as an efficient model-view approach, increasing the cognition of business requirements and analytic results, as well as the possibility of business plan validation. A healthcare case study is provided as an approach instance, illustrating how intuitive such an approach can be. As an exploration paper, we believe that this promising research can encourage people to investigate more research topics in the interdisciplinary area of information system, visualization and multi-user virtual worlds.

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2 citations in Scopus
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336 since deposited on 28 Feb 2012
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ID Code: 48902
Item Type: Conference Paper
Refereed: Yes
Keywords: Virtual World, Business Process Management, Visualization
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 [please consult the authors]
Deposited On: 28 Feb 2012 21:37
Last Modified: 21 Jun 2017 22:50

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