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How novices design business processes

Recker, Jan C., Safrudin, Norizan, & Rosemann, Michael (2012) How novices design business processes. Information Systems, 37(6), pp. 557-573.

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Abstract

Process modeling is an important design practice in organizational improvement projects. In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid and graphical representation forms. We examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms appear well-suited to describe business processes. We further examine how process design preferences predict formalized process modeling ability. Our research has implications for practical process design work in industry as well as for academic curricula on process design.

Impact and interest:

5 citations in Scopus
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2 citations in Web of Science®

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ID Code: 48903
Item Type: Journal Article
Keywords: Design skills, Process modeling, Design quality, Experiment
DOI: 10.1016/j.is.2011.07.001
ISSN: 0306-4379
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 Elsevier Ltd.
Copyright Statement: This is the author’s version of a work that was accepted for publication in <Information Systems>. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Information Systems, [VOL 37, ISSUE 6, (2012)] DOI: 10.1016/j.is.2011.07.001
Deposited On: 01 Mar 2012 08:30
Last Modified: 16 Sep 2013 20:01

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