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Factors of process model comprehension : findings from a series of experiments

Mendling, Jan, Strembeck, Mark, & Recker, Jan C. (2012) Factors of process model comprehension : findings from a series of experiments. Decision Support Systems, 53(1), pp. 195-206.

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Abstract

In order to make good decisions about the design of information systems, an essential skill is to understand process models of the business domain the system is intended to support. Yet, little knowledge to date has been established about the factors that affect how model users comprehend the content of process models. In this study, we use theories of semiotics and cognitive load to theorize how model and personal factors influence how model viewers comprehend the syntactical information of process models. We then report on a four-part series of experiments, in which we examined these factors. Our results show that additional semantical information impedes syntax comprehension, and that theoretical knowledge eases syntax comprehension. Modeling experience further contributes positively to comprehension efficiency, measured as the ratio of correct answers to the time taken to provide answers. We discuss implications for practice and research.

Impact and interest:

14 citations in Scopus
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8 citations in Web of Science®

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137 since deposited on 29 Mar 2012
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ID Code: 49413
Item Type: Journal Article
Additional URLs:
Keywords: Business Process Modeling, Model Comprehension, Experiment
DOI: 10.1016/j.dss.2011.12.013
ISSN: 0167-9236
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Past > Schools > Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 Elsevier B.V.
Copyright Statement: This is the author’s version of a work that was accepted for publication in Decision Support Systems. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Decision Support Systems, [VOL 53, ISSUE 1, (April 2012)] DOI: 10.1016/j.dss.2011.12.013
Deposited On: 29 Mar 2012 13:03
Last Modified: 12 Sep 2013 05:20

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