A software framework for risk-aware business process management
Conforti, Raffaele, La Rosa, Marcello, ter Hofstede, Arthur H.M., Fortino, Giancarlo, de Leoni, Massimiliano, van der Aalst, Wil M.P., & Adams, Michael J. (2013) A software framework for risk-aware business process management. In Proceedings of the CAiSE'13 Forum at the 25th International Conference on Advanced Information Systems Engineering (CAiSE): CEUR Workshop Proceedings, Volume 998, Sun SITE Central Europe, Valencia, Spain, pp. 130-137.
With the large diffusion of Business Process Managemen (BPM) automation suites, the possibility of managing process-related risks arises. This paper introduces an innovative framework for process-related risk management and describes a working implementation realized by extending the YAWL system. The framework covers three aspects of risk management: risk monitoring, risk prevention, and risk mitigation. Risk monitoring functionality is provided using a sensor-based architecture, where sensors are defined at design time and used at run-time for monitoring purposes. Risk prevention functionality is provided in the form of suggestions about what should be executed, by who, and how, through the use of decision trees. Finally, risk mitigation functionality is provided as a sequence of remedial actions (e.g. reallocating, skipping, rolling back of a work item) that should be executed to restore the process to a normal situation.
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