A user-centered approach to evaluating human interaction with web search engines: an exploratory study
Spink, Amanda H. (2002) A user-centered approach to evaluating human interaction with web search engines: an exploratory study. Information Processing and Management, 38(3), pp. 401-426.
A growing body of studies is developing approaches to evaluating human interaction with Web search engines, including the usability and effectiveness of Web search tools. This study explores a user-centered approach to the evaluation of the Web search engine Inquirus – a Web meta-search tool developed by researchers from the NEC Research Institute. The goal of the study reported in this paper was to develop a user-centered approach to the evaluation including: (1) effectiveness: based on the impact of users' interactions on their information problem and information seeking stage, and (2) usability: including screen layout and system capabilities for users. Twenty-two (22) volunteers searched Inquirus on their own personal information topics. Data analyzed included: (1) user pre- and post-search questionnaires and (2) Inquirus search transaction logs. Key findings include: (1) Inquirus was rated highly by users on various usability measures, (2) all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction, (3) different users experienced different levels of change/shift, and (4) the search measure precision did not correlate with other user-based measures. Some users experienced major changes/shifts in various user-based variables, such as information problem or information seeking stage with a search of low precision and vice versa. Implications for the development of user-centered approaches to the evaluation of Web and IR systems and further research are discussed.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Keywords:||information retrieval, search engines, evaluation techniques, searching behaviour|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Information Retrieval and Web Search (080704)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2002 Elsevier|
|Copyright Statement:||Reproduced in accordance with the copyright policy of the publisher.|
|Deposited On:||11 Sep 2006|
|Last Modified:||09 Jun 2010 22:34|
Repository Staff Only: item control page