Information technology and business value: how complementary IT usage platform and capable resources explain IT business value variation

Prasad, Acklesh & Heales, Jon (2008) Information technology and business value: how complementary IT usage platform and capable resources explain IT business value variation. In Proceedings of the 14th Americas Conference on Information Systems (AMCIS), AIS Electronic Library (AISeL) , Toronto, Canada, pp. 1-11.

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Abstract

Understanding information technology’s (ITs) contribution to business value is an imperative issue, and while we have attempted to untangle the relationship between IT and business value with some success, our knowledge of specific factors leading to ITs contribution to business value still remains limited. In this paper we propose that complementing IT resources, by establishing a sound IT platform with capable organisational resources may aid in ITs ability to contribute to business value. We suggest that performance measurement of this contribution be undertaken at the business process level first, and then mapped through to firm level performance measurement to obtain a better understanding of the path of IT business value contribution.

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ID Code: 50029
Item Type: Conference Paper
Keywords: Business Value of Information Technology, IT Usage Platform, Capable Organisation Resources, Business Process Performance, Business Performance
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Deposited On: 01 May 2012 23:09
Last Modified: 21 Jun 2012 04:35

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