Towards a Deeper Understanding of Information Technology Governance Effectiveness : A Capabilities-Based Approach
Prasad, Acklesh, Heales, Jon, & Green, Peter (2009) Towards a Deeper Understanding of Information Technology Governance Effectiveness : A Capabilities-Based Approach. In Proceedings of the 13th International Conference on Information Systems, ICIS, Association for Information Systems / AIS Electronic Library (AISeL), pp. 1-19.
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We examine the relationship between the effectiveness of IT steering committee-driven IT governance initiatives and firm’s IT management and IT infrastructure related capabilities. We test these relationships empirically by a field survey of 216 firms. Results of this study suggest that a firms’ effectiveness of IT steering committee-driven IT governance initiatives positively relate to the level of their IT-related capabilities. We also found positive relationships between IT-related capabilities and internal process-level performance, which positively relate to improvement in customer service and firm-level performance. For researchers, we demonstrate that the resourcebased theory provides a more robust explanation of the determinants of firms IT governance initiatives. This would be ideal in evaluating other IT governance initiatives effectiveness in relation to how they contribute to building performance-differentiating IT-related capabilities. For decision makers, we hope our study has reiterated the notion that IT governance is truly a coordinated effort, embracing all levels of human resources.
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|Item Type:||Conference Paper|
|Keywords:||IT Governance, IT Steering Committees, IT-Related Capabilities, Internal Process-Level Performance, Improvement in Customer Service, Firm-Level Performance|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
Current > Schools > School of Accountancy
|Deposited On:||02 May 2012 10:43|
|Last Modified:||21 Jun 2012 15:39|
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