Exploring information experience using social media during the 2011 Queensland floods : a pilot study

Bunce, Sharon, Partridge, Helen L., & Davis, Kate (2012) Exploring information experience using social media during the 2011 Queensland floods : a pilot study. Australian Library Journal, 61(1), pp. 34-45.


Social media networks have emerged as a powerful tool in allowing collaboration and sharing of information during times of crisis (Bruns, The Centre for Creative Industries Blog, comment posted on January 19,2011). The 2011 Queensland floods provided a unique opportunity to explore social media use during an emergency. This paper presents the findings of a pilot study that explored the information experiences of people using social media during the flooding of the Brisbane River. Analysis of data from four interviews supported the emergence of four categories of information experience. Examination of the categories revealed variation between the way in which individuals experienced social media and the point of the flooding at which each category of experience occurred. Information regarding individual’s use of social media has the potential to inform the development of social media platforms that can provide relevant and accessible information for the general public in event of a natural disaster.

Impact and interest:

25 citations in Scopus
21 citations in Web of Science®
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ID Code: 50106
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: information literacy, grounded theory, natural disasters, social media, qualitative research, information experience
ISSN: 0004-9670
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Human Information Behaviour (080703)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 Australia Library and Information Association
Copyright Statement: Copyright of Australian Library Journal is the property of Australian Library & Information Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use.
Deposited On: 03 May 2012 23:08
Last Modified: 01 Jul 2017 14:43

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