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Challenges in the context-aware management of business processes : a multiple case study

Ploesser, Karsten , Recker, Jan C., & Rosemann, Michael (2011) Challenges in the context-aware management of business processes : a multiple case study. In Tuunainen, Virpi Kristiina (Ed.) Proceedings of The 19th European Conference on Information Systems : ICT and Sustainable Service Development, AIS Electronic Library (AISeL), Aalto University School of Economics, Helsinki, pp. 1-13.

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Abstract

Current conceptualizations of organizational processes consider them as internally optimized yet static systems. Still, turbulences in the contextual environment of a firm often lead to adaptation requirements that these processes are unable to fulfil. Based on a multiple case study of the core processes of two large organizations, we offer an extended conceptualisation of business processes as complex adaptive systems. This conceptualization can enable firms to optimise business processes by analysing operations in different contexts and by examining the complex interaction between external, contextual elements and internal agent schemata. From this analysis, we discuss how information technology can play a vital goal in achieving this goal by providing discovery, analysis, and automation support. We detail implications for research and practice.

Impact and interest:

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ID Code: 50126
Item Type: Conference Paper
Keywords: Case study research, Context-awareness, Business process management
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 [please consult the authors]
Deposited On: 08 May 2012 10:11
Last Modified: 04 Jul 2012 16:12

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