Beyond broadcasting: customer service, community and information experience in the Twittersphere
What opportunities does a channel like Twitter offer to libraries, beyond the realm of marketing? We would like to highlight three roles for Twitter in the academic library environment: Twitter as a service delivery and service recovery channel; Twitter as a community builder; Twitter as a site for information experience.
Impact and interest:
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|Item Type:||Journal Article|
|Keywords:||Social media, Information experience, Information literacy , Information literacy research|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Human Information Behaviour (080703)|
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Social and Community Informatics (080709)
|Divisions:||Current > Schools > School of Information Systems|
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Copyright Owner:||Copyright 2012 Emerald Group Publishing Limited|
|Deposited On:||08 May 2012 09:44|
|Last Modified:||15 May 2012 09:17|
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