QUT ePrints

Beyond broadcasting: customer service, community and information experience in the Twittersphere

Gunton, Lyndelle & Davis, Kate (2012) Beyond broadcasting: customer service, community and information experience in the Twittersphere. Reference Services Review, 40(2), pp. 224-227.

View at publisher

Abstract

What opportunities does a channel like Twitter offer to libraries, beyond the realm of marketing? We would like to highlight three roles for Twitter in the academic library environment: Twitter as a service delivery and service recovery channel; Twitter as a community builder; Twitter as a site for information experience.

Impact and interest:

3 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

120 since deposited on 07 May 2012
53 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 50163
Item Type: Journal Article
Keywords: Social media, Information experience, Information literacy , Information literacy research
DOI: 10.1108/00907321211228282
ISSN: 0090-7324
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Human Information Behaviour (080703)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Social and Community Informatics (080709)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 Emerald Group Publishing Limited
Deposited On: 07 May 2012 23:44
Last Modified: 14 May 2012 23:17

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page