Severe workplace conflict : the experience of mobbing
Shallcross, Linda, Ramay, Sheryl, & Barker, Michelle (2013) Severe workplace conflict : the experience of mobbing. Negotiation and Conflict Management Research, 6(3), pp. 191-213.
Workplace mobbing is a particularly serious phenomenon that is extremely costly to organizations and the health of those targeted. This article reports on a study of self-identified targets of mobbing. Findings support a five-stage process of mobbing, which commences with unresolved conflict and leads ultimately to expulsion from the organization. Participants report a number of experiences, such as lengthy investigations and escalation of conflict, that result in an increasingly unbalanced sense of power away from the individual and towards the organization. Revealed is a mismatch between the expected organizational justice processes and support and the actual experience. Recommendations for approaching this problem are discussed.
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|Item Type:||Journal Article|
|Keywords:||workplace conflict, workplace mobbing, workplace bullying, procedural fairness, organisational justice, industrial relations, management, complaint handling, emotional abuse|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Industrial Relations (150306)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
|Divisions:||Current > QUT Faculties and Divisions > Faculty of Health|
|Copyright Owner:||Copyright 2013 International Association for Conflict Management and Wiley Periodicals, Inc|
|Copyright Statement:||The definitive version is available at www3.interscience.wiley.com|
|Deposited On:||06 Jun 2012 01:18|
|Last Modified:||07 Aug 2013 10:19|
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