The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn?

Clarke, John A., Nelson, Karen J., & Stoodley, Ian D. (2012) The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn? In First Year in Higher Education Conference 2012 , 26 - 29 June 2012, Sofitel Brisbane Central, Brisbane, QLD.

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Abstract

While the engagement, success and retention of first year students are ongoing issues in higher education, they are currently of considerable and increasing importance as the pressures on teaching and learning from the new standards framework and performance funding intensifies. This Nuts & Bolts presentation introduces the concept of a maturity model and its application to the assessment of the capability of higher education institutions to address student engagement, success and retention. Participants will be provided with (a) a concise description of the concept and features of a maturity model; and (b) the opportunity to explore the potential application of maturity models (i) to the management of student engagement and retention programs and strategies within an institution and (ii) to the improvement of these features by benchmarking across the sector.

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ID Code: 50994
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: maturity model, student engagement, student success, student retention, HERN
ISBN: 9781921897399
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > EDUCATION SYSTEMS (130100) > Higher Education (130103)
Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300) > Educational Administration Management and Leadership (130304)
Divisions: Current > QUT Faculties and Divisions > Chancellery
Copyright Owner: Copyright 2012 [please consult the author]
Deposited On: 21 Jun 2012 03:55
Last Modified: 24 Jul 2013 06:11

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