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Patients’ satisfaction with acute care hospital foodservice: does age matter?

Funnell, Kirsten, Mohr, Rosemary, Bannister, Melanie , Wright, Olivia , Hannan-Jones, Mary T., & Bauer, Judith D. (2011) Patients’ satisfaction with acute care hospital foodservice: does age matter? In Bauer, Judith D. (Ed.) Nutrition & Dietetics, Blackwell Publishing Asia, Adelaide Convention Centre, Adelaide, p. 33.

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    Abstract

    In an aging population, healthcare providers should understand the foodservice preferences of the elderly to reduce the risk of malnutrition through adequate nutrition. Conflicting reports exist for elderly patient satisfaction regarding foodservice.1 This study aimed to investigate the relationship between age and foodservice satisfaction within the acute care hospital setting. Patient satisfaction was assessed using the Acute Care Hospital Foodservice Patient Satisfaction Questionnaire with data collected over three years (2008–2010, n = 785) at The Wesley Hospital, Brisbane. Age was grouped into three categories; <50, 51–70 and >70 years. ANOVA was used to measure age related differences in patients’ overall foodservice satisfaction, four foodservice dimensions and two independent statements (meal size and hot food temperature). Results showed that older patients were more satisfied than younger patients and indicated increasing satisfaction with increasing age regarding food quality (F2,767 = 15.787, p < 0.001), staff/service issues (F2,768 = 12.243, p < 0.001), physical environment (F2,765 = 5.454, p = 0.004), meal size (F2,730 = 10.646, p < 0.001) and hot food temperature (F2,730 = 10.646, p < 0.001). While patients aged >70 years also reported greater satisfaction with meal service quality, those aged 51–70 years indicated the lowest (F2,762 = 9.988, p < 0.001). Overall patient satisfaction across all age groups was high (4.26–4.43/5) and a trend of increasing satisfaction with increasing age was evident (F2,752 = 2.900, p = 0.056). These findings suggest patients’ satisfaction with hospital foodservice increases with age and can assist foodservices to meet the varying generational expectations of their clients.

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    ID Code: 51179
    Item Type: Conference Paper
    Keywords: foodservice, satisfaction, age, hospital, nutrition, catering
    ISSN: 1747-0080
    Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > NUTRITION AND DIETETICS (111100)
    Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > NUTRITION AND DIETETICS (111100) > Nutrition and Dietetics not elsewhere classified (111199)
    Divisions: Current > QUT Faculties and Divisions > Faculty of Health
    Current > Schools > School of Exercise & Nutrition Sciences
    Deposited On: 28 Jun 2012 16:50
    Last Modified: 28 Aug 2012 13:43

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