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Differential effects of ERP systems on user outcomes : a longitudinal investigation

Murphy, Glen D., Chang, Artemis, & Unsworth, Kerrie L. (2012) Differential effects of ERP systems on user outcomes : a longitudinal investigation. New Technology, Work and Employment, 27(2), pp. 147-162.

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Abstract

Adopting a model of job enrichment we report on a longitudinal case investigating the perceived impact of an Enterprise Resource Planning (ERP) system on user job design characteristics. Our results indicated that in the context of an ERP geared towards centralisation and standardisation the extent to which users perceived an increase or decrease in job enrichment was associated with aspects such as formal authority and the nature of their work role. Experienced operational employees proficient in the original legacy system perceived ERP system protocols to constrain their actions, limit training and increase dependence on others in the workflow. Conversely, managerial users reported a number of benefits relating to report availability, improved organisational transparency and increased overall job enrichment. These results supported our argument concerning the relationship between ERPs with a standardisation intent and positive job enrichment outcomes for managerial users and negative job-related outcomes for operational users.

Impact and interest:

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ID Code: 51524
Item Type: Journal Article
Keywords: Job Enrichment, Enterprise Resource Planning Systems, Organisational Change
DOI: 10.1111/j.1468-005X.2012.00282.x
ISSN: 0268-1072
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2012 Blackwell Publishing Ltd
Copyright Statement: The definitive version is available at www.blackwell-synergy.com
Deposited On: 11 Jul 2012 08:34
Last Modified: 02 Jul 2013 05:42

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