Shared services: Lessons from the public and private sectors for the nonprofit sector

Walsh, Peter, McGregor-Lowndes, Myles, & Newton, Cameron (2008) Shared services: Lessons from the public and private sectors for the nonprofit sector. Australian Journal of Public Administration, 67(2), pp. 200-212.

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This paper provides an overview of literature relating to shared service providers and arrangements. We first discuss what is meant by shared services providers and outline the benefits of this approach according to the literature. Given that the bulk of the literature dealing with shared services is primarily focused on the business sector, we then move onto a report of the critical success factors for implementation and ongoing operation of these arrangements as identified in the business sector. Lastly, this paper seeks to review the literature relating specifically to nonprofit shared service arrangements with a review of proposing five models or broad approaches to shared services in the nonproft sector.

Impact and interest:

30 citations in Scopus
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18 citations in Web of Science®

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ID Code: 5161
Item Type: Journal Article
Refereed: Yes
Additional Information: This working paper has the same title as the article in Australian Journal of Public Administration. see DOI to published version
Additional URLs:
Keywords: Shared Services, Nonprofit Sector, Management Service Organisation
DOI: 10.1111/j.1467-8500.2008.00582.x
ISBN: 1741071372
ISSN: 0313-6647
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500)
Divisions: Current > Research Centres > Australian Centre for Philanthropy and Nonprofit Studies
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Copyright Owner: Copyright 2006 Nonprofit Standard Chart of Accounts (Queensland University of Technology)
Deposited On: 09 Oct 2006 00:00
Last Modified: 25 Sep 2013 12:39

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