A formative measurement model of business process model quality

Bandara, Wasana & Gable, Guy G. (2012) A formative measurement model of business process model quality. In Duong, Duc A., Myers, Michael D., & Dong, Thuy B.T. (Eds.) Proceedings of The 16th Pacific Asia Conference on Information Systems 2012 (PACIS 2012), Caravelle Hotel, Ho Chi Minh City.

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Business process management (BPM) is becoming the dominant management paradigm. Business process modelling is central to BPM, and the resultant business process model the core artefact guiding subsequent process change. Thus, model quality is at the centre, mediating between the modelling effort and related growing investment in ultimate process improvements. Nonetheless, though research interest in the properties that differentiate high quality process models is longstanding, there have been no past reports of a valid, operationalised, holistic measure of business process model quality. In attention to this gap, this paper reports validation of a Business Process Model Quality measurement model, conceptualised as a single-order, formative index. Such a measurement model has value as the dependent variable in rigorously researching the drivers of model quality; as antecedent of ultimate process improvements; and potentially as an economical comparator and diagnostic for practice.

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ID Code: 52654
Item Type: Conference Paper
Refereed: Yes
Keywords: Business process modelling, Model quality, Survey, Formative, PLS analysis
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 [please consult the author]
Deposited On: 24 Jul 2012 00:57
Last Modified: 23 Feb 2015 00:33

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