Analysing and improving a recruitment process : a teaching case for developing business process improvement capabilities

Bandara, Wasana & Ouyang, Chun (2012) Analysing and improving a recruitment process : a teaching case for developing business process improvement capabilities. In Proceedings of The 16th Pacific Asia Conference on Information Systems 2012 (PACIS 2012), Caravelle Hotel, Ho Chi Minh City.

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The demand for Business Process Management (BPM) is rapidly rising and with that, the need for capable BPM professionals is also rising. Yet, only a very few structured BPM training/ education programs are available, across universities and professional trainers globally. The ‘lack of appropriate teaching resources’ has been identified as a critical issue for BPM educators in prior studies. Case-based teaching can be an effective means of educating future BPM professionals. A main reason is that cases create an authentic learning environment where the complexities and challenges of the ‘real world’ can be presented in a narrative enabling the students to develop crucial skills such as problem solving, analysis and creativity-within-constraints, and to apply the tools and techniques within a richer and real (or proxy to real) context. However, so far well documented BPM teaching cases are scarce. This article aims to contribute to address this gap by providing a comprehensive teaching case and teaching notes that facilitates the education of selected process improvement phases, namely identification, modelling, analysis, and improvement. The article is divided into three main parts:

(i) Introductory teaching notes, (ii) The case narrative, and (iii) Student activities from the case and teaching notes.

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ID Code: 52655
Item Type: Conference Paper
Refereed: Yes
Keywords: Case-based teaching, Process improvement, Business process, HERN, Recruitment process, Process analysis
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 [please consult the author]
Deposited On: 24 Jul 2012 01:00
Last Modified: 24 Feb 2015 06:42

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