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Intuitive interaction and older people

Blackler, Alethea L., Popovic, Vesna, Mahar, Douglas P., Reddy, Raghavendra, & Lawry, Simon (2012) Intuitive interaction and older people. In Israsena, Praima, Tangsantikul, Juthamas, & Durling, David (Eds.) Proceedings of the Design Research Society (DRS) 2012 Conference, Department of Industrial Design, Faculty of Architecture, Chulalongkorn University, Chulalongkorn University, Bangkok, pp. 560-578.

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Abstract

Older people often struggle with using contemporary products and interfaces. They show slower, less intuitive interaction with more errors. This paper reports on a large project designed to investigate why older people have these difficulties and what strategies could be used to mitigate them. The project team found that older people are less familiar with products that they own than younger ones, while both older and middle aged people are less familiar with products that they do not own than younger ones. Age related cognitive decline is also related to slower and less intuitive performance with contemporary products and interfaces. Therefore, the reasons behind the problems that older people demonstrate with contemporary technologies involve a mix of familiarity and capability.

Redundancy applied to an interface in the form of symbols and words is helpful for middle aged and younger old people but the oldest age group performed better with a words only interface. Also, older people showed faster and more intuitive use with a flat interface than a nested one, although there was no difference in errors. Further work is ongoing in order to establish ways in which these findings can be usefully applied in the design process.

Impact and interest:

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ID Code: 53689
Item Type: Conference Paper
Additional URLs:
Keywords: Intuitive Interaction, Older People, Observational Analysis
ISBN: 9786165515740
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > OTHER BUILT ENVIRONMENT AND DESIGN (129900)
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > QUT Faculties and Divisions > Faculty of Health
Current > Schools > School of Psychology & Counselling
Copyright Owner: Copyright 2012 Please consult the authors.
Deposited On: 18 Oct 2012 08:56
Last Modified: 31 May 2013 17:30

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