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Student feedback systems in higher education: a focused literature review and environmental scan

Alderman, Lyn, Towers, Stephen J., & Bannah, Sylvia (2012) Student feedback systems in higher education: a focused literature review and environmental scan. Quality in Higher Education, 18(3), pp. 261-280.

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Abstract

In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is valued and used by all Australian universities, survey practices are idiosyncratic and in the majority of cases, questionnaires lack validity and reliability; data are used inadequately or inappropriately; and they offer limited potential for cross-sector benchmarking. The study confirms the need for institutions to develop an overarching framework for evaluation in which a valid, reliable, multidimensional and useful student feedback survey constitutes just one part. Given external expectations and internal requirements to collect feedback from students on their experience of learning and teaching, the pursuit of sound evaluation practices will continue to be of interest at local, national and international levels.

Impact and interest:

2 citations in Scopus
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ID Code: 54326
Item Type: Journal Article
Keywords: higher education, evaluation, pedagogy, student feedback, surveys, teaching, quality
DOI: 10.1080/13538322.2012.730714
ISSN: 1353-8322
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000)
Australian and New Zealand Standard Research Classification > EDUCATION (130000) > EDUCATION SYSTEMS (130100)
Australian and New Zealand Standard Research Classification > EDUCATION (130000) > EDUCATION SYSTEMS (130100) > Higher Education (130103)
Divisions: Current > QUT Faculties and Divisions > Chancellery
Deposited On: 06 Nov 2012 09:08
Last Modified: 07 Nov 2012 08:02

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