Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects : a fuzzy approach

Li, Terry H.Y., Ng, S. Thomas, & Skitmore, Martin (2013) Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects : a fuzzy approach. Automation in Construction, 29, pp. 123-135.

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Numerous different and sometimes discrepant interests can be affected, both positively and negatively, throughout the course of a major infrastructure and construction (MIC) project. Failing to address and meet the concerns and expectations of the stakeholders involved has resulted in many project failures. One way to address this issue is through a participatory approach to project decision making. Whether the participation mechanism is effective or not depends largely on the client/owner.

This paper provides a means of systematically evaluating the effectiveness of the public participation exercise, or even the whole project, through the measurement of stakeholder satisfaction. Since the process of satisfaction measurement is complicated and uncertain, requiring approximate reasoning involving human intuition, a fuzzy approach is adopted. From this, a multi-factor hierarchical fuzzy comprehensive evaluation model is established to facilitate the evaluation of satisfaction in both single stakeholder group and overall MIC project stakeholders.

Impact and interest:

28 citations in Scopus
21 citations in Web of Science®
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ID Code: 54405
Item Type: Journal Article
Refereed: Yes
Keywords: Decision making, Participation, Effectiveness, Satisfaction, Evaluation, Fuzzy mathematics
DOI: 10.1016/j.autcon.2012.09.007
ISSN: 0926-5805
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000)
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Elsevier BV
Deposited On: 30 Oct 2012 23:18
Last Modified: 22 Jun 2017 14:45

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