Cultural fitness for business process management : what is it and what is it worth?

Schmiedel, Theresa, vom Brocke, Jan, & Recker, Jan C. (2012) Cultural fitness for business process management : what is it and what is it worth? The World Financial Review, Nov, pp. 21-24.

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While business process management (BPM) is often associated with large investments in IT systems and process analysis projects, the success of BPM initiatives largely depends on the cultural readiness of organizations for process management. In this article, we introduce a model that helps to understand the role of culture in managing business processes and to take the right investments into the development of organizational culture. For that purpose, we also describe an assessment tool that allows examining the supportiveness of an organizational culture for BPM initiatives. We show how the results of such an assessment help organizations to determine in which areas of a corporation investments in cultural change can be most beneficial.

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ID Code: 55268
Item Type: Journal Article
Refereed: No
Keywords: Business Process Management, Culture, Benchmarking, Organizational Assessment, BPM Culture
ISSN: 0890-5177
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 [please consult the author]
Deposited On: 10 Dec 2012 01:46
Last Modified: 12 Dec 2012 17:42

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