Cabin crew rostering at KLM: optimization of reserves
Bijvank, Marco, Byrka, Jarek, van Heijster, Peter, Gnedin, Alexander, Olejniczak, Tomasz, Swist, Tomasz, Zyprych, Joanna, Bisseling, Rob, Mulder, Jeroen, Paelinck, Marc, & de Ridder, Heidi (2007) Cabin crew rostering at KLM: optimization of reserves. In Bisseling, Rob H., Dajani, Karma, Dijkema, Tammo Jan, van de Leur, Johan, & Zegeling, Paul A. (Eds.) Proceedings of the 58th European Study Group Mathematics with Industry, Utrecht University, The Netherlands, pp. 27-43.
In this paper, we will discuss the issue of rostering jobs of cabin crew attendants at KLM. Generated schedules get easily disrupted by events such as illness of an employee. Obviously, reserve people have to be kept 'on duty' to resolve such disruptions. A lot of reserve crew requires more employees, but too few results in so-called secondary disruptions, which are particularly inconvenient for both the crew members and the planners. In this research we will discuss several modifications of the reserve scheduling policy that have a potential to reduce the number of secondary disruptions, and therefore to improve the performance of the scheduling process.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Conference Paper|
|Copyright Owner:||Copyright 2007 The authors|
|Deposited On:||21 Dec 2012 01:08|
|Last Modified:||12 Jun 2013 15:24|
Repository Staff Only: item control page