A study on the effects of routing symbol design on process model comprehension

Figl, Kathrin, Recker, Jan C., & Mendling, Jan (2013) A study on the effects of routing symbol design on process model comprehension. Decision Support Systems, 54(2), pp. 1104-1118.

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Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.

Impact and interest:

19 citations in Scopus
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13 citations in Web of Science®

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ID Code: 56129
Item Type: Journal Article
Refereed: Yes
Keywords: Process modeling, Routing symbols, Comprehension, Cognitive effectiveness, Notational design
DOI: 10.1016/j.dss.2012.10.037
ISSN: 0167-9236
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Past > Schools > Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Elsevier.
Copyright Statement: NOTICE: this is the author’s version of a work that was accepted for publication in Decision Support Systems. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Decision Support Systems, Volume 54, Issue 2, January 2013. http://dx.doi.org/10.1016/j.dss.2012.10.037
Deposited On: 08 Jan 2013 23:06
Last Modified: 05 Feb 2016 06:12

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