Satisfiers and dissatisfiers for international students of higher education : an exploratory study in Australia

Bianchi, Constanza (2013) Satisfiers and dissatisfiers for international students of higher education : an exploratory study in Australia. Journal of Higher Education Policy and Management, 35(4), pp. 396-409.

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Abstract

This paper explores the main satisfiers and dissatisfiers for international students in Australia’s higher educational sector. Using a critical incident technique, this study is conducted with international students of higher education in Australia. Four categories of satisfiers and dissatisfiers emerge from the data which are related to individual performance, quality of the educational service, socialisation, and living conditions.

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ID Code: 56584
Item Type: Journal Article
Refereed: Yes
Keywords: Australia, dissatisfiers, higher education, international students, satisfiers, HERN
DOI: 10.1080/1360080X.2013.812057
ISSN: 1360-080X
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2013 Taylor & Francis
Copyright Statement: This is a preprint of an article submitted for consideration in the Journal of Higher Education Policy and Management, 35(4). © 2013 [copyright Taylor & Francis]; Journal of Higher Education Policy and Management is available online at: www.tandfonline.com. DOI: 10.1080/1360080X.2013.812057
Deposited On: 22 Jan 2013 03:38
Last Modified: 01 Sep 2014 01:21

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