Enhancing public transport passenger experience via mobile-mediated applications and services

Ti, Jimmy (2011) Enhancing public transport passenger experience via mobile-mediated applications and services. In OzChi 2011 Doctoral Consortium Proceedings, ACM Digital Library, Australian National University, Canberra, A. C. T. (In Press)

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Despite the rapidly urbanising population, public transport usage in metropolitan areas is not growing at a level that corresponds to the trend. Many people are reluctant to travel using public transport, as it is commonly associated with unpleasant experiences such as limited services, long wait time, and crowded spaces.

This study aims to explore the use of mobile spatial interactions and services, and investigate their potential to increase the enjoyment of our everyday commuting experience. The main goal is to develop and evaluate mobile-mediated design interventions to foster interactions for and among passengers, as well as between passengers and public transport infrastructures, with the aim to positively influence the experience of commuting. Ultimately, this study hopes to generate findings and knowledge towards creating a more enjoyable public transport experience, as well as to explore innovative uses of mobile technologies and context-aware services for the urban lifestyle.

Impact and interest:

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ID Code: 56625
Item Type: Conference Paper
Refereed: Yes
Keywords: mobile technology, user experience, public transport, enjoyment, mobile spatial interactions, crowdsourcing
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > Institutes > Institute for Future Environments
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2011 please consult the authors
Deposited On: 23 Jan 2013 03:48
Last Modified: 21 Apr 2013 22:21

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