Evaluating the QUT Homestay Program : lessons learnt in providing quality services to international students

Akbar, Heena, Van Bael, Tania, Hassan, Yasmine, & Baguley, Graeme (2004) Evaluating the QUT Homestay Program : lessons learnt in providing quality services to international students. In 15th ISANA International Education Conference Proceedings, ISANA International Education Association Inc., Melbourne, Victoria.

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Abstract

The QUT Homestay Program is an essential part of the university’s commitment to meet the accommodation needs of international students. Despite the importance of this style of accommodation, there is very little research addressing issues related to homestay arrangements. The program at Queensland University of Technology (QUT) was evaluated in 2002 to develop a continuous improvement framework to ensure provision of quality homestay services to international students.

This paper presents an overview of the evaluation and key lessons learnt in providing quality homestay services to international students. It will cover social and cross-cultural issues faced by providers and international students in the homestay environment, the homestay support needs, program information, policies, procedures and code of practice governing the program.

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ID Code: 56926
Item Type: Conference Paper
Refereed: Yes
Keywords: Homestay Providers, International Students, Program Evalaution, Cross Cultural Issues, Homestay, HERN
ISBN: 9780975718001
Divisions: Current > QUT Faculties and Divisions > Division of Administrative Services
Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Nursing
Copyright Owner: Copyright 2004 Please consult the authors.
Deposited On: 07 Feb 2013 05:00
Last Modified: 24 Feb 2015 06:04

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