Implementing ISO 9000 : 2000 in Makassar Construction Firms
Systematic quality management could reduce cost of defect of product and service. Therefore a standard is required to do efficient work by creating quality consistency. In the year 2004, LPJK released a regulation that large construction company or categorized as B grade have to apply system of quality management of ISO 9000:2000. Context of this study is to analyze quality management that employ in construction firms in Makassar and to identify processes which can be improved to obtain optimal customer satisfaction and continuous improvement. This research cover tools and system of quality management, quality document, quality system, quality activity in company, quality dimension, culture of quality, and process approach in quality system. Research show that construction firms in Makassar have accommodated quality system in their business, its indicated by most of construction company have special unit on quality, quality document, system of quality and quality activity that supporting process for quality management. Level of Quality system at company applying ISO 9000:2000 is laid on steps of quality assurance. Spearman Correlation test show quality cultures and activities have significantly affected quality processes within construction firms.
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|Item Type:||Journal Article|
|Keywords:||Quality, Management system, ISO 9000, 2000, Implementation, Construction|
|Subjects:||Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Quality Management (150313)
Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Civil Engineering not elsewhere classified (090599)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering|
|Copyright Owner:||Copyright 2005 Bandung Institute of Technology|
|Deposited On:||30 Nov 2006|
|Last Modified:||01 Sep 2010 12:40|
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