Automated risk mitigation in business processes

Conforti, Raffaele, ter Hofstede, Arthur H.M., La Rosa, Marcello, & Adams, Michael (2012) Automated risk mitigation in business processes. Lecture Notes in Computer Science, 7565, pp. 212-231.

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This paper proposes a concrete approach for the automatic mitigation of risks that are detected during process enactment. Given a process model exposed to risks, e.g. a financial process exposed to the risk of approval fraud, we enact this process and as soon as the likelihood of the associated risk(s) is no longer tolerable, we generate a set of possible mitigation actions to reduce the risks' likelihood, ideally annulling the risks altogether. A mitigation action is a sequence of controlled changes applied to the running process instance, taking into account a snapshot of the process resources and data, and the current status of the system in which the process is executed. These actions are proposed as recommendations to help process administrators mitigate process-related risks as soon as they arise. The approach has been implemented in the YAWL environment and its performance evaluated. The results show that it is possible to mitigate process-related risks within a few minutes.

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3 citations in Scopus
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ID Code: 57590
Item Type: Journal Article
Refereed: Yes
Keywords: Business Process, Process resources, Process model, Process enactment, Financial process, Current status, Running process, Risk mitigation
DOI: 10.1007/978-3-642-33606-5_14
ISSN: 0302-9743
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 25 Feb 2013 01:45
Last Modified: 10 Mar 2016 23:45

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