Towards a typology of structural arrangements for shared services : evidence from the higher education sector

Miskon, Suraya, Fielt, Erwin, Bandara, Wasana, & Gable, Guy G. (2013) Towards a typology of structural arrangements for shared services : evidence from the higher education sector. Electronic Markets, 23(2), pp. 149-162.

View at publisher

Abstract

Shared services are increasingly prevalent in practice, their introduction potentially entailing substantive and highly consequential organizational redesign. Yet, attention to the structural arrangements of shared services has been limited. This study explores types of structural arrangements for shared services that are observed in practice, and the salient dimensions along which those types can be usefully differentiated. Through inductive attention to the shared services literature, and content analysis of 36 secondary case studies of shared services in the higher education sector, three salient dimensions emerged: (1) the existence or not of a separate organizational entity, (2) an intra- or inter-organizational sharing boundary, and (3) involvement or not of a third party. Each dimension being dichotomous yields 23 combinations, or eight shared services structural arrangement types. Each of the eight structural arrangement types is defined and demonstrated through case examples. The typology offers clarity around shared services structural arrangements. It can serve as a useful analytical tool for researchers investigating the phenomenon further, and for practitioners considering the introduction or further development of shared services arrangements. Important follow on research is suggested too.

Impact and interest:

6 citations in Scopus
Search Google Scholar™
1 citations in Web of Science®

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 57592
Item Type: Journal Article
Refereed: Yes
Keywords: Archival analysis, Shared services, Case study, Typlology, HERN, Higher education, Organizational structure
DOI: 10.1007/s12525-012-0116-0
ISSN: 1019-6781
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 25 Feb 2013 01:21
Last Modified: 24 Feb 2015 06:03

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page