A self-assessment tool for knowledge management implementation in the construction industry

Chen, Le & Sherif, Mohamed (2005) A self-assessment tool for knowledge management implementation in the construction industry. In Ahmed, Syed M., Ahmad, Irtishad, Pantouvakis, John-Paris, Salman, Azhar, & Zheng, Juan (Eds.) Proceedings of the Third International Conference on Construction in the 21st Century:Advancing Engineering, Management and Technology, CITC-III Greece, Athens, pp. 688-693.


Knowledge management (KM) provides a structured process to establish the link between knowledgebased assets within an organisation and its desired business objectives. Although KM issues are becoming increasingly important to the construction industry, there is currently no measurement tool for assessing the implementation of KM programmes. This paper reports on the development of such a tool which can be used as both a means of self-assessment and also for benchmarking purposes. Important practices needed for successful KM implementation were identified from the literature and via a self-administered survey targeting large and medium construction organisations in Hong Kong. Survey findings demonstrate the potential of the proposed self-assessment tool to measure the individual’s perception of the relative importance of KM antecedents and practices, also providing early insight of KM implementation by highlighting the negative gaps between what “is” and “should be” happening, thus identifying areas that need re alignment of KM strategies and tactics. The paper also suggests this tool could be further developed to help organisations to formulate and modify their KM programmes according to their own specific internal business environment, and the nature of their projects.

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ID Code: 59004
Item Type: Conference Paper
Refereed: Yes
Keywords: Knowledge management, Construction industry, Self-assessment tool, Benchmarking
ISBN: 9602546557
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Management (incl. Records Knowledge and Information Management and Intelligence) (150301)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2005 CITC-III Greece
Deposited On: 14 Apr 2013 22:37
Last Modified: 23 Apr 2013 04:00

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