Service management and engineering in information systems research

Fielt, Erwin, Böhmann, Tilo, Korthaus, Axel, Conger, Sue, & Gable, Guy (2013) Service management and engineering in information systems research. The Journal of Strategic Information Systems, 22(1), pp. 46-50.

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Service research in information systems (IS) has received attention over many years (e.g. Kettinger and Lee, 1994), but more recently has increased substantially in both diversity and volume (Rai and Sambamurthy, 2006). A service-oriented view of information technology (IT) is gradually taking hold in both academia and industry. This is concomitant with the growth of service-related phenomena and concepts (Lusch and Vargo, 2006), stimulating a global discourse about 'service science' as a new, cross-disciplinary field of research (Chesbrough and Spohrer, 2006).

Impact and interest:

1 citations in Scopus
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2 citations in Web of Science®

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ID Code: 59033
Item Type: Journal Article
Refereed: Yes
DOI: 10.1016/j.jsis.2013.01.001
ISSN: 0963-8687
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2013 Elsevier B.V. All rights reserved.
Copyright Statement: This is the author’s version of a work that was accepted for publication in The Journal of Strategic Information Systems. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in The Journal of Strategic Information Systems, [VOL 22, ISSUE 1, (2013)] DOI: 10.1016/j.jsis.2013.01.001
Deposited On: 14 Apr 2013 22:19
Last Modified: 12 Jun 2013 15:42

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