Building essential BPM capabilities to assist successful ICT deployment in the developing context : observations and recommendations from Sri Lanka

Bandara, Wasana, Syed, Rehan, Kapurubandra, Mahesha, & Rupasinghe, Lakmal (2012) Building essential BPM capabilities to assist successful ICT deployment in the developing context : observations and recommendations from Sri Lanka. In Proceedings of SIG GlobDev Fifth Annual Workshop, Orlando, Florida, The United States of America.

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Abstract

The role of Information and Communications Technology (ICT) has been identified as an important factor by the United Nations in achieving the millennium development goals (UNAPCICT, 2012)1. The potential for ICT has been identified as a means to reducing poverty, creating global communities by providing access to the internet and mobile networks to rural communities, improving education services, medical services, and information availability. As of today, significant amounts of funds have been invested by the governments and donor organizations in ‘Information and Communication Technologies for Development (ICT4D)’projects by establishing telecenters, e-villages, e-health, electronic and mobile banking, and egovernment systems for citizens in general, and more specifically, rural communities to bridge the digital divide (Heeks & Molla, 2009).

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ID Code: 59296
Item Type: Conference Paper
Refereed: Yes
Additional Information: Official proceedings should be published in the AIS eLibrary, but the paper is available via the conference website.
Additional URLs:
Keywords: ICT success, Business Process Management, Capability building, Skills, Models
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 24 Apr 2013 00:07
Last Modified: 12 Jun 2013 15:43

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