Supporting blended workflows

Passinhas, D., Adams, Michael J., Pinto, B. Oliveira, Costa, R., Rito Silva, A., & ter Hofstede, Arthur H.M. (2012) Supporting blended workflows. In Proceedings of the Business Process Management Demonstration Track 2012 (BPMDemos2012),, Tallinn, Estonia.


Despite advances in the field of workflow flexibility, there is still insufficient support for dealing with unforeseen exceptions. In particular, it is challenging to find a solution which preserves the intent of the process as much as possible when such exceptions are encountered. This challenge can be alleviated by making the connection between a process and its objectives more explicit. This paper presents a demo illustrating the blended workflow approach where two specifications are fused together, a "classic" process model and a goal model. End users are guided by the process model but may deviate from this model whenever unexpected situations are encountered. The two models involved provide views on the process and the demo shows how one can switch between these views and how they are kept consistent by the blended workflow engine. A simple example involving the making of a doctor's appointment illustrates the potential advantages of the proposed approach to both researchers and developers.

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ID Code: 59438
Item Type: Conference Paper
Refereed: Yes
Keywords: workflow, flexibility, blended workflow, goal based
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems not elsewhere classified (080699)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 please consult the authors
Deposited On: 29 Apr 2013 00:09
Last Modified: 29 Apr 2013 21:50

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