Destination branding performance measurement for practitioners

Pike, Steven D. & Bianchi, Constanza (2013) Destination branding performance measurement for practitioners. In Papanikos, Gregory T. (Ed.) 9th Annual International Conference on Tourism, ATINER, Athens, Greece.

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While academic interest in destination branding has been gathering momentum since the field commenced in the late 1990s, one important gap in this literature that has received relatively little attention to date is the measurement of destination brand performance. This paper sets out one method for assessing the performance of a destination brand over time. The intent is to present an approach that will appeal to marketing practitioners, and which is also conceptually sound. The method is underpinned by Decision Set Theory and the concept of Consumer-Based Brand Equity (CBBE), while the key variables mirror the branding objectives used by many destination marketing organisations (DMO). The approach is demonstrated in this paper to measure brand performance for Australia in the New Zealand market. It is suggested the findings provide indicators of both i) the success of previous marketing communications, and ii) future performance, which can be easily communicated to a DMO’s stakeholders.

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ID Code: 59654
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Destination branding, consumer-based brand equity, importance performance analysis, tourism, destination marketing organisations
ISBN: 9789609549578
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2012 Athens Institute for Education and Research. The individual essays remain the intellectual properties of the contributors.
Copyright Statement: All rights reserved. No part of this publication may be reproduced, stored, retrieved system, or transmitted, in any form or by any means, without the written permission of the publisher, nor be otherwise circulated in any form of binding or cover.
Deposited On: 06 May 2013 00:25
Last Modified: 04 Jul 2013 04:24

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