Applying quality management to project delivery in Hong Kong : A field study of management perceptions

Mohamed, Sherif & Chen, Le (2003) Applying quality management to project delivery in Hong Kong : A field study of management perceptions. In Hoedajanto, D., Imran, I., Abduh, M., Suarjana, M. , & Syachrani, S. (Eds.) Embracing the Challenges in the 21st Century, Institute of Technology, Bandung, Bali, Indonesia.

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The concept of market-driven rather than product-driven quality management has been given prominence through the report of a recent inquiry into the performance of the Hong Kong construction industry. The report submitted to the Government of Hong Kong in 2001 establishes a new vision of ‘an integrated industry that is capable of continuous improvement towards excellence in the market-driven environment’. Given the current economic downturn, major contractors are facing many challenges to realize this new quality oriented vision. This paper addresses the critical and timely issue of applying quality management to the project delivery process in Hong Kong. The paper attempts to capture and critically examine management perceptions of quality management aspects as applied to a local large-scale road construction project. Based on the analysis of questionnaire feedback and face-to-face interviews, the paper reveals key attributes of a successful application of quality management approaches, and identifies a mechanism for facilitating such implementation.

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ID Code: 59881
Item Type: Conference Paper
Refereed: No
Keywords: Quality management, project delivery, partnering, team integration
ISBN: 9793507047
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Deposited On: 13 May 2013 05:16
Last Modified: 05 Aug 2013 01:27

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